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HRL Case Study

"... When you see what PowerFront can do you realise that you don’t have to look anywhere else! ...

Client Contact
Marilyn Hogben, Library Information and Web Services Manager 

Date
Friday 29th October 2004

The Client
HRL Limited is an Australian owned energy, technology and project development company.  The HRL Group of companies employs more that 600 people in more than 20 offices throughout Australia. HRL owns and operates a number of energy plants including a 170 MW power station/co-generation facility in Morwell, Victoria (through its subsidiary Energy Brix Australia) and several energy facilities in regional Victoria.

Together with new project developments, these operations are underpinned by high level technical service capabilities. These capabilities are particularly relevant to the coal, power generation and other heavy industries, including petrochemical, oil and gas refineries and the mining industry.

Through its subsidiaries (ACIRL, ETRS and HRL Technology), HRL provides process engineering, coal testing and combustion evaluation, environmental and materials technology services to industry in Australia and overseas.

The Challenge
HRL group required a new website as well as a content management system to allow self management of  the HRL website and its subsidaries. “Not knowing much about web technology and practice, we have employed a consultant to help us document our requirements for a tender,” says Marilyn Hogben. For more complex requirements, PowerFront know that it is absolutely mandatory to take the time with the customer to get it right the first time.

“A number of companies responded to the tender, but PowerFront were the only company who came out and took the time to do a presentation to us.  To our delight PowerFront actually started by explaining what the Internet is and how components such as search engines fit together.  Their presentation simply left us no choice but to go ahead with the PowerFront proposal on the basis of ability to work with our creative design supplier, internet knowledge, content management, technology and competitive pricing.  There was no question in our mind that PowerFront was the right company for the job.”

HRL and PowerFront 
PowerFront has the ability to supply creative talent or to partner with the customers chosen creative team. This offers great flexibility to our customers.

“We engaged PowerFront into the project using a third party to supply the creative design.  This combination worked smoothly and the project was delivered in time.  One of the things I like the most about PowerFront is that when these guys take my call they are actually genuinely pleased to hear from me.” A key feature of the PowerFront system is its ability to grow with your needs. You can start off with a simple implementation and grow when your budget allows.

“Since beginning with PowerFront, we have developed two additional websites, all implemented in a single cluster of websites sharing a central content repository keeping our costs down.  We have also created a restricted access area for our shareholders by just activating another PowerFront module.”

“Today I am in full control over my websites and I am able to contribute and publish from anywhere at any time.  Thanks to PowerFront I fully understand the content management cycle and am now confident I can deliver and publish content as all phases of the cycle are under my complete control.”

Survey results

Question

Score

What is your overall satisfaction with PowerFront?

Extremely satisfied

How likely would you be to recommend PowerFront to others?

Extremely Likely

Do you believe your current web site is value for money?

Yes

How would you rate the reliability of your service?

Outstanding

How would you rate the performance of your service?

Outstanding

How would you rate your customer service experience?

Outstanding

Given the option again, would you choose PowerFront as your Web Site Provider?

Yes

Website
Please click here to view the work we have produced for HRL

Let's Talk!
If you would like to see what PowerFront can do for you, then please call us on 1300 795 520.

 

 

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