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Powerfront - creators of INSIDE Live Chat Messaging Platform
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Powerfront is a world-class SaaS company built to enrich the conversations between brands and online customers.

Welcome to a world where you can see your online customers and their journey with your business in real-time.

From our very foundations, Powerfront has been driven by constant innovations to build the world’s best customer engagement platform, to deliver seamless omnichannel service for customers of the most iconic global brands - including Gucci, Saint Laurent, Balenciaga, Versace, Loreal, Lancome, Sephora, MCM, Lenovo, IWC and more across the top 4 luxury retail groups.

Our patented visual engagement dashboard, INSIDE™ by Powerfront, enables brands to see their online customers in real-time, empowering sales & service teams to deliver data-driven, proactive and personalized omnichannel service to their online customers - just as they would in-store. The fun and animated data-rich avatars, visually represent the customer and their journey with a brand’s website, app or social messaging channels.

INSIDE ™ by Powerfront is the SaaS solution for ‘customer-obsessed’ brands wanting to engage & connect as much as possible with their online customers across digital platforms. We enable brands to recognize the best opportunities to connect and provide insights on how to convert customers based on their online behaviors, across live chat, email, text, social messaging, live 1:1 video, video feeds and one-to-many live shows.

We are the 360-view solution for connecting customers to service centers and store locations, communicating seamlessly across social platforms such as email, webchat, SMS, WhatsApp, Messenger, Instagram, Google chat, WeChat and KakaoTalk, to name a few.

Customer-centric at our core, creative, fun, innovative and value-driven, Powerfront is the leader in delivering a true omnichannel retail experience - Better connecting companies to their customers, wherever they are.

Our Story

“Spend your time on something that helps people …”

Founded in 2001, Powerfront has long-led innovations in the eCommerce space.

From its founding days as a leading eCommerce platform and digital agency that built websites for retailers such as Nike, Levi’s & Guess - to 2014, when a data-driven and customer journey visualization solution was envisioned - one that would allow clients and their teams to see their online customers and connect with them to make their online shopping journey, similar to an in-store experience.

Through these innovations and a dedication to improving the online shopping experience and delivering an absolute return on investment, Powerfront evolved into a luxury solutions provider that empowers businesses to connect with their customers in a personalized, elevated and meaningful way.

Along with early adopters of the product - retailers such as Staples and Rooms To Go, then later in 2017 with Gucci, Valentino & Saint Laurent, INSIDE has since fully conceptualized and continued to become more sophisticated and intelligent with each release.

“We have created something so unique that gives you powerful insights into your online customers’ sentiments & emotions, which helps you connect extremely well, as you would in a physical store.”

Hadar Paz - Powerfront CEO

Hadar PazPowerfront CEO

Our People & Culture

Headquarted in Los Angeles, located globally.

Powerfront is a company with a growing team that extends over 30 countries globally & operates 24/7, 365 days a year.

Our people are our biggest asset - expressive, enthusiastic, heartfelt, action-oriented, quirky, genuine, direct, trustworthy and out-of-the-box.

Our team is comprised of true business partners offering above and beyond service to our clients. Customer obsessed, passionate, ever innovating, always evolving, fun!

Elevate your service platforms with INSIDE by Powerfront today

Get a personalized demonstration of our engagement platform and learn how we can help you create true customer-centricity for your business.

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