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Powerfront Inc. (www.powerfront.com) isn't just another SaaS provider; we're the architects of the INSIDE™ Ai Customer Visual Engagement Platform. An Ai powered solution used by most luxury brands allowing them to see their online world in real-time. We're talking about live customer behavior tracking and the power to engage at the precise moment of impact. Forget static analytics—we're revolutionizing customer interaction for industry titans like LV, Gucci, Ferrari, Cartier, Valentino, Staples, Rooms To Go and Lenovo.
We’re a global, fully remote team fueled by passion and a shared obsession with cutting-edge technology. We are fully committed to the future of Ai, with the majority of our development work focused on account Ai and intelligent customer engagement. We believe Ai is the foundation of modern customer experience and are dedicated to building solutions that leverage its full potential.We’re not just building software; we’re forging strategic partnerships that redefine customer engagement.
If you're driven to tackle complex challenges, thrive in a dynamic, collaborative environment, and want to leave your mark on the next generation of e-commerce, Powerfront is your launchpad. This isn’t just a job; it’s a career-defining opportunity to be part of a team transforming how the world connects with brands.
We are looking for a game changer to play a key role in account management, client retention and overall customer satisfaction. The ideal candidate is someone who:
- Has 5+ years experience in an account management or client relations role
- Ability to apply reasoning and strategic advice to clients using our software
- Experience in nurturing and building relationships
- Ability to play a very collaborative role and regularly collaborate with designers, developers, and product owners in order to avail interactive and scalable sites/software/procedures/etc on behalf of our clients.
Key Responsibilities
- Assist with general client relations and daily oversight for accounts.
- Responsible for client meetings, preparing for client presentations.
- Prepare and distribute minutes of meetings.
- Deliver insights and metrics of interest for each client meeting.
- Perform customer follow ups and ensure consumer satisfaction, be proactive in attending to client needs, action items and requests.
- Have a solid understanding of client profile, product use and configurations.
- Source and present creative ideas that meet the needs of the customer.
- Communicate with various internal departments and follow up on client requests.
- Responsible for independent problem solving and performance of duties.
- Conduct training and client support documentation.
- Other duties as assigned.
- Reports to the Client Relations Managers
Key Requirements
- Must have a passion for productivity, a flair for customer service, and an eye for detail.
- A fast internet connection and quiet workspace is essential.
- Must have excellent English, both written and spoken as well as strong interpersonal communication skills.
- Bilingual, Multilingual plus.
- Excellent G-Suite or Microsoft Office (Word, Excel, and PowerPoint) skills.
- Ability to handle highly sensitive and confidential information with integrity and professionalism.
- Able to manage multiple tasks and priorities and adapt to changing situations
- A multitasker who isn’t fazed by a varied work schedule and can learn and adapt quickly.
- Experience with e-commerce, marketing, customer support or call center experience is a plus.
- Must possess a Bachelor’s Degree or equivalent.
Summary of Benefits
- Competitive salary and benefits
- Join a dynamic & forward-thinking organization revolutionizing retail technology
- Be a part of an amazing culture with high client and staff retention
- Take pride in marketing to the most prestigious brands in the world
- Career progression and longevity
- Remote work environment
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Remote
Full-time
Client Success
