How to Emotionally Connect with Customers across Your Digital Platforms Download free white paper →
The ultimate AI-enabled messaging & video solution, INSIDE™ by Powerfront, enables brands to visually see their online customers in real-time, empowering sales & service teams to deliver data-driven, proactive, personalized omnichannel service to their online customers - just as they would in-person. The fun and animated avatars, visually represent your customers and their journey with your website, app, social messaging channels and marketing.
Proactively engage in real-time using data-rich cues, live sentiment & dynamic links
Ticketing system, channel management and full transparency
Engage in simultaneous conversations and multiple channels on one simple dashboard
Create & manage client relationships by connecting online customers to in-store teams
Virtual selling, one-on-one clienteling and convenient self-scheduling
Live shows, launches, virtual selling, direct add-to-cart and connect direct to agents
Interactive, immersive video shopping experience with add-to-cart and chat directly to agent capabilities
Real-time, data-driven insights on customer behavior give agents cues for a greater level of personalized service
Best-in-class automated and integrated self-serve solutions
AI-powered conversations that co-pilot with human agents to deliver premium service across all platforms
Instantly create a multilingual team to expand your service and sales reach by 27+ languages
Agents can ask questions for business knowledge in the context of customer inquiries
We are the 360-view solution for connecting customers to service centers and store locations, communicating seamlessly across social platforms such as Live Chat, Email, Text, WhatsApp, Facebook Messenger, Instagram, Google chat, WeChat, Line and KakaoTalk, to name a few. Generate real revenue by proactively engaging and replying to your customers in real-time.
Powerfront’s INSIDE AI features are a part of the INSIDE Ecosystem, Desktop and Store App Dashboards. Leverage AI power across Chat, SMS, Email & Social.
True omnichannel solutions deliver a seamless live chat experience, whilst your customers can use multiple devices & channels of their choice to communicate with your business.
Curate personalized customer experiences online using chat and video with contact center and in-stores teams
Create One-to-Many virtual live shopping events for product launches, new collections & brand events. Click to connect directly to agents & add products directly to cart during shows & shoppable videos.
Build and manage relationships through smart data insights & multi platform messaging. Recognize your customers each & every time they visit you online.
Introducing our Center of Excellence and a white-glove service offering of fully trained Powerfront Concierge Associates.
Discover Powerfront’s feature rich solutions for sales, service, social and marketing teams.
Deliver data-driven, personalized conversations with online customers in real-time, alongside best-in-class automated and integrated self-service for faster solutions.
Create curated customer experiences and tailored messages from marketing campaigns & social channels direct to your agents and store teams, with full visibility of the customer journey.
Optimize customer interactions and recognize hot opportunities through segmenting according to basket size, status, location, buying behavior, time on site and more.
With the INSIDE Store App in-person teams can be notified in real-time when VIP clients are online, see previous conversations & history and actively clientele right from their location.
“At Lenovo we take pride in our innovation and smarter technology for all. The cool factor with Powerfront is that they do the same. They want to be the cutting-edge of what they do and we're working together to make that a reality.”
Nicole Hutchinson INSIDE Sales Manager, Lenovo
We are a diverse group of passionate innovators and creators, committed to true customer-centricity. You will work with a dedicated Client Relations team who partner with you.
It’s the little things, like customizing the chat pane to become authentic to your brand. Helping you create your first messages. Sharing wins and celebrations with your team. When you choose Powerfront you are choosing to deliver a high touch personalized customer service to your customers, where it matters how your customers feel. Your online visitors will be seen, recognized and valued.
Get a personalized demonstration of our engagement platform and learn how we can help you create true customer-centricity for your business.Book a Demo