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"Since implementing INSIDE in 2018, both brands have seen a 430% increase in conversion rates, explicitly due to a customer chatting with a customer service agent."
More Why Retailers Are Switching To Omnichannel Customer Service Software Solutions
Understand the real value of omnichannel for luxury retail brands. Find out how your business can benefit from implementing omnichannel ecommerce software.
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Connecting INSIDE and Salesforce allows Agents to work efficiently in one interface, fully leveraging available customer information.
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Case Studies
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"Since implementing INSIDE in 2018, both brands have seen a 430% increase in conversion rates, explicitly due to a customer chatting with a customer service agent."
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"We want to speak directly to our customers, assist them in finding the perfect outfit and rectify any issues they encounter while shopping online, just like our sales associates do in our stores"
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"There have been a lot of leads from using INSIDE. Frequently asked questions that clog our phone queues now only take a few seconds ..."
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Integration & APIs
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Connecting INSIDE and Salesforce allows Agents to work efficiently in one interface, fully leveraging available customer information.
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Connecting INSIDE with Microsoft Dynamics 365 allows Agents to work efficiently, fully leveraging available customer information.
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Easy integration ensures INSIDE Events can be part of your Google Analytics.
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"I love using INSIDE chat because they make it so easy for me to see each member that I’m speaking to and cater to them because I know where they are on the site."
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