How to Emotionally Connect with Customers across Your Digital Platforms Download free white paper →
How to Emotionally Connect with Customers across Your Digital Platforms Download free white paper →
Ai offers a 90%+ self-resolution rate. This allows your business to provide a truly omnichannel experience - one with seamless escalation to human, Ai-assisted agents.
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Web Chat, Email Tickets, Text, Voice, Instagram, Facebook Messager, WhatsApp, Apple Messages for Business, WeChat, KakaoTalk, LINE
Agentic Ai provides customers with quality instant assistance on services and queries, day or night.
Our Ai Agentic handles over 90% of chats with high accuracy, drastically reducing response times and giving your customers immediate answers.
Access internal systems for a larger Ai scope, such as Order Tracking, Product Catalogue, Inventory Levels, Store Information, Credit Balance and others.
Agentic Ai automatically makes decisions and performs tasks for the customer by integrating with internal systems such as your OMS (Order Management System), Shipping/Logistical System, and Customer Profile data.
Support isn't limited to your website. Extend assistance to your residents on their preferred channels, including social media and messaging apps.
Our Agentic Ai chatbot avatar creates a welcoming, humanized experience that boosts customer engagement and builds trust from the very first interaction.
Previous conversations, purchases, viewing history, and more are stored and utilized to better connect with customers and save their time on related inquiries.
Set up triggers that enable Agentic Ai chatbot to proactively initiate conversations with targeted audiences, based on their profile and online behavior, anticipating further needs for assistance.
Agents can get instant, on-the-spot assistance from an internal Ai. Based on the company's customized knowledge base, the Ai instantly finds information and suggests responses, empowering your agents to work faster and more efficiently.
Our highly visual platform is designed to be engaging and fun to use. By empowering your agents with a clear view of the customer journey, we boost their engagement and help them provide exceptional service.
Agentic Ai can seamlessly escalate a conversation to a human agent, whether triggered by logic or requested by the customer. This benefit will reduce customer friction and maximize customer experience. Our platform existed long before Ai entered our world. Therefore, your agents are supported with all relevant functionality required for a human conversation.
Our team handles the entire implementation process, providing a fast and seamless transition from start to finish.
Receive automated insights and disposition suggestions based on real-time data for greater reporting precision and knowledge base refinement.
Ai Chatbot handles over 90% of conversations autonomously according to information from your knowledge base.
Ai Co-pilot serves as an assistant for human agents to deliver premium service across all platforms.
Our Ai Chatbot automatically identifies and translates the customer's spoken language to over 27 others.
Agents can get necessary clarifications and information on the spot based on the company's customized knowledge base.
Proactively engage in real-time using data-rich cues, live sentiment & dynamic links.
Ticketing system, channel management and full transparency.
Engage in simultaneous social media channels on one simple dashboard.
Real-time, data-driven insights on customer behavior give agents cues for a greater level of personalized service.
Create & manage client relationships by connecting online customers to in-store teams.
Virtual selling, one-on-one clienteling and convenient self-scheduling.
Live shows, launches, virtual selling, direct add-to-cart and connect direct to agents.
Interactive, immersive video shopping experience with add-to-cart and chat directly to agent capabilities.
Lenovo leveraged INSIDE™ to harmonize sales and service across 8 regions and 33 countries, achieving a 48% YOY growth
in chat revenue.
With INSIDE™’s live dashboard, Staples boosted agent efficiency by more than 40%. The platform gives agents one-click access to all necessary information, which also increased concurrency from 2 to 2.8.
MoreINSIDE™ Ai chatbot integrates robust ethical safeguards and security measures throughout all data storage processes. Our infrastructure ensures full compliance with the General Data Protection Regulation (GDPR) - the leading global privacy standard - while also addressing council-specific regulations and requirements.
The INSIDE™ platform is the only humanized Ai-powered chat solution in the world.
