Use Cases

Bridging the gap between a luxury brand’s online and physical experience is critical to mastering its digital platforms in 2023....

Luxury has and always will be centered around an idea of superior quality, unique design, and perceived value. The feeling that not just everyone will be able to get their hands on a product...

The last few years have accelerated customer expectations about how brands can be engaged, when, how and all within personal expectations of speed and empathy, and it only takes a few clicks....

Customers are shopping with a quick flick of their thumb and are now using up to 9 channels of communication to interact with a brand and complete a transaction...

If you want to connect with a fellow human, you have to strike an emotional chord. This applies to everything...

False positives cost companies upwards of $118 billion a year in lost sales, while only $9 billion equates to true fraud.

As brands move into the future and companies’ digital businesses increasingly become their main revenue stream, the role of the customer service agent' will evolve...

Shift your thinking about physical storefronts and re-envision how you can integrate your brick-and-mortar space with your digital channels to create a more interesting, memorable, and higher-level customer experience.

Prepare your eCommerce Customer Service Team for the Holidays.

Most live chat software providers don't go far enough to maximize conversion rates. Live Chat is essential to humanizing ecommerce.

Ensuring their customer service team is engaged, efficient, and successful, companies leverage employee satisfaction to improve customer experiences.

Understand the real value of omnichannel for luxury retail brands. Find out how your business can benefit from implementing omnichannel ecommerce software.

Brands are increasingly seeking new ways to leverage Artificial Intelligence or AI bots in order to deliver high-quality customer experiences.

Live chat is human interaction. That personal connection is a huge factor in improving customer loyalty and retention.

Here are ten great reasons to use proactive live chat messages and engage with your customers in your business.