"Lenovo has harmonized sales and service across 8 core regions and 33 countries, achieving a 48% YOY growth in chat revenue. This enables Lenovo to do much more than ever anticipated. With INSIDE, Lenovo can better target approaches to customers, and route conversations and engagements to the correct people in their business."
"Rooms To Go are achieving a 97.68% response rate using the INSIDE store app. Visual data attached to avatars ensured the Rooms To Go teams could replicate the showroom experience. Whilst insights like browser history, purchase history and basket views enabled the sales teams to guide customers through their online showroom, just like they would in-store."
"Since implementing INSIDE, Lancome & Kiehl’s have both seen a 430% increase in conversion rates, explicitly due to a customer chatting with a customer service agent. Agents now service a 1:3 ratio of email to chats, which continues to evolve and increase team productivity."
"Dengo works hard to create a brand with a social conscience and as a result is very committed to offering a high level of customer service online, to replicate what they offer in their physical store."
"The Live console is a real game changer - It’s increased our agent concurrency from 2 to 2.8. Agent efficiency increased by more than 40 per cent. We have AVO growth YOY. The agent has one-click access to all the information they need to deliver the best result. It’s fun and engaging, and the team just loves using it."
"We want to speak directly to our customers, assist them in finding the perfect outfit and rectify any issues they encounter while shopping online, just like our sales associates do in our stores"
"INSIDE enables agents to give quick info about applications and encourage studients to apply. It’s definitely helped us see an increase in application numbers!"
"Powerfront is more customer focused, more refined, and also quite easy for a trained user to set it up, we do our promotions, our banners. We’ve got a small team here. So that’s what set it apart."
"INSIDE by Powerfront provides us with insights into the tastes and buying habits of our diverse and meticulous clientele, which enables the service team to provide high touch and personalized service, just like they would in one of our stores" - Luxury brand
United States
