Featured
"Since implementing INSIDE, Lancome & Kiehl’s have both seen a 430% increase in conversion rates, explicitly due to a customer chatting with a customer service agent. Agents now service a 1:3 ratio of email to chats, which continues to evolve and increase team productivity."
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"The Live console is a real game changer - It’s increased our agent concurrency from 2 to 2.8. Agent efficiency increased by more than 40 per cent. We have AVO growth YOY. The agent has one-click access to all the information they need to deliver the best result. It’s fun and engaging, and the team just loves using it."
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"Rooms To Go are achieving a 97.68% response rate using the INSIDE store app. Visual data attached to avatars ensured the Rooms To Go teams could replicate the showroom experience. Whilst insights like browser history, purchase history and basket views enabled the sales teams to guide customers through their online showroom, just like they would in-store."
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"We want to speak directly to our customers, assist them in finding the perfect outfit and rectify any issues they encounter while shopping online, just like our sales associates do in our stores"
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"There have been a lot of leads from using INSIDE. Frequently asked questions that clog our phone queues now only take a few seconds ..."
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"INSIDE enables agents to give quick info about applications and encourage studients to apply. It’s definitely helped us see an increase in application numbers!"
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"Powerfront is more customer focused, more refined, and also quite easy for a trained user to set it up, we do our promotions, our banners. We’ve got a small team here. So that’s what set it apart."
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"The installation was incredibly simple, and Powerfront was unbelievably supportive throughout the entire go live process."
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"I love using INSIDE chat because they make it so easy for me to see each member that I’m speaking to and cater to them because I know where they are on the site."
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United States
