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Powerfront Inc. (www.powerfront.com) isn't just another SaaS provider; we're the architects of the INSIDE™ Ai Customer Visual Engagement Platform. An Ai powered solution used by most luxury brands allowing them to see their online world in real-time. We're talking about live customer behavior tracking and the power to engage at the precise moment of impact. Forget static analytics—we're revolutionizing customer interaction for industry titans like LV, Gucci, Ferrari, Cartier, Valentino, Staples, Rooms To Go and Lenovo.
We’re a global, fully remote team fueled by passion and a shared obsession with cutting-edge technology. We are fully committed to the future of Ai, with the majority of our development work focused on account Ai and intelligent customer engagement. We believe Ai is the foundation of modern customer experience and are dedicated to building solutions that leverage its full potential.We’re not just building software; we’re forging strategic partnerships that redefine customer engagement.
If you're driven to tackle complex challenges, thrive in a dynamic, collaborative environment, and want to leave your mark on the next generation of e-commerce, Powerfront is your launchpad. This isn’t just a job; it’s a career-defining opportunity to be part of a team transforming how the world connects with brands.
We are looking for a highly motivated game-changer to join our Client Support team. This dynamic self-starter is someone who:
- Is innovative and analytical with a passion for utilizing their knowledge to improve operational efficiency.
- Has strong planning and organizational skills that will push the team forward with the latest technologies and best practices.
- Is skilled in problem-solving and can resolve software issues before the client notices.
- Has strong communication skills and can effectively work with both internal teams and external clients.
Key Responsibilities
- Ensures that software applications meet business requirements and system goals.
- Execution of testing for new applications, products, and/or enhancements throughout development life cycles.
- Liaises with clients - must be strategic in approach and focused on business requirements.
- Spot problems/bugs our engineers may have missed before they reach our customers.
- Understand the technology from a user standpoint and effectively answer customer questions.
- Communicate with customers regarding quality-related issues and complaints.
- Identify any patterns or trends of support and/or performance issues and proactively lead discussions to remedy them.
- Follow established processes for defect tracking and reporting, including logging defects in a detailed and reproducible way.
- Represent QA on cross-functional project teams.
- Ensure that software meets functional requirements, system compliance, and interface specifications are met and implemented successfully.
- Analyze formal test results in order to discover, document and resolve defects, bugs, errors, configuration issues, and interoperability flaws.
- Work with the development team to ensure that software meets quality standards.
- Ensure that the product satisfies the product requirements and meets end-users expectations.
- Communicate effectively with internal teams to identify system requirements and defects.
- Investigate customer complaints and product issues.
- Identify, record, document thoroughly and track bugs.
- Monitor efforts to resolve product issues and track progress.
- Identify procedures and scenarios for the quality control of products and services.
- Spot areas for improvement to enhance the product's efficiency.
Key Requirements
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- Bachelor’s degree in Computer Science, MIS, or related field; or equivalent work experience.
- Experience with software automation test tools, software design methodologies, automation frameworks platforms, and related systems and technologies.
- Experience with Microsoft Office, Jira, Azure DevOps is a plus.
- 5+ years of Quality Assurance testing experience in a web application environment testing User Interfaces, Web services.
- Solid understanding of QA testing methodologies, test phases, test plans, test scenarios development techniques and defects management.
- Excellent verbal and written communication.
- Equipped with acute attention to detail; able to quickly identify problems and mistakes.
- Organized and able to juggle multiple deadlines and projects.
- A creative problem solver and systems thinker.
Summary of Benefits
- A dynamic & forward-thinking organization revolutionizing retail technology
- A virtual workforce, remote but highly interactive and collaborative
- Competitive salary and benefits
- Be a part of an amazing culture with a high client and staff retention
- Take pride in partnering with the most prestigious brands in the world
- Career progression and longevity
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Remote
Full-time
Quality Assurance
