Luxury Client Services Representative

Luxury Client Services Representative

Imagine shaping the future of online retail, live. Powerfront Inc. (www.powerfront.com) isn't just another SaaS provider; we're the architects of the INSIDE™ Customer Visual Engagement Platform, an AI-powered game-changer that allows brands to see their online world in real-time. We're talking about live customer behavior tracking and the power to engage at the precise moment of impact. Forget static analytics—we're revolutionizing customer interaction for industry titans like Gucci, Valentino, Staples, Rooms To Go and Lenovo.

We’re a global, fully remote team fueled by passion and a shared obsession with cutting-edge technology. We are fully committed to the future of AI, with the majority of our development work focused on account AI and intelligent customer engagement. We believe AI is the foundation of modern customer experience and are dedicated to building solutions that leverage its full potential.We’re not just building software; we’re forging strategic partnerships that redefine customer engagement.

If you're driven to tackle complex challenges, thrive in a dynamic, collaborative environment, and want to leave your mark on the next generation of e-commerce, Powerfront is your launchpad. This isn’t just a job; it’s a career-defining opportunity to be part of a team transforming how the world connects with brands.

We are looking for a highly motivated game-changer to provide a high level of service for our luxury clients. This is an amazing opportunity for an individual who thrives in a people-facing role. This dynamic self-starter is someone who:

• Embraces a culture of customer obsession and client-first mindset

• Has a passion to connect with people and cultivate personalized relationships

• Is a dynamic and resourceful service representative who possesses elevated interpersonal skills and the ability to consistently deliver memorable moments to every customer

Key Responsibilities

• Support Powerfront clients by exhibiting exceptional and current knowledge of products and resources

• Engage with our clients’ customers to deliver a white glove customer experience

• Ensure superior service by addressing concerns, demonstrating empathy, and resolving problems in real-time

• Communicate in a manner that keeps customers interested and loyal to the client

• Establish and nurture meaningful customer relationships by providing courteous and professional customer service and building trust

• Implement strategies that encourage customer retention and engagement

• Foster an authentic approach to the omnichannel customer experience and build long term relationships with customers by personalizing the process at every touchpoint

• Respond efficiently and accurately to customers, explaining possible solutions, and ensuring the customer feels supported and valued

• Ensure all issues affecting customer orders are resolved quickly and in a professional matter 

• Partner with Team Lead to escalate incidents as necessary

• Work as a team player and partner with collegues, foster open and constructive communication to ensure consistent exceptional experience and contribute to a positive working environment

• Understand and strive to meet or exceed service center metrics while providing excellent consistent customer service

• As an extension of our luxury client’s service offering, this role will be providing a high level of service

Key Requirements

• High school diploma or equivalent

• 3-5 years experience in an online support environment

• 1-3 years experience working with a luxury brand

• Exceptional customer service, active listening, and communication skills

• Understanding of company products, services, and policies

• Proficiency with computers, internet, and strong typing skills

• Ability to empathize and diffuse tense situations

• Strong time management and decision making skills

• Adaptability and accountability

• Knowledge of customer service best practices

• Understanding of in-store sales cycle

• Quick learner and can thrive in a constantly evolving hyper-growth environment

• Proactive mentality and excellent time management skills

• Familiar with client support tools/software

• Timely and efficient in task accuracy and completions

• Have the ability to react quickly to issues that may arise

• Experience in marketing or e-commerce merchandising

• Excited to join an ever-growing, diverse, and passionate team

Additional Desired Qualifications

Summary of Benefits

• A dynamic & forward-thinking organization revolutionizing retail technology
• A virtual workforce, remote but highly interactive and collaborative
• Competitive salary and benefits
• Be a part of an amazing culture with a high client and staff retention
• Take pride in partnering with the most prestigious brands in the world
• Career progression and longevity

How to Apply

• This role is currently advertised on LinkedIn and on our website at www.powerfront.com/jobs. If you're ready to make an impact and be part of a team that’s building the future of AI-driven customer engagement, we’d love to hear from you

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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