How to Emotionally Connect with Customers across Your Digital Platforms Download free white paper →
How to Emotionally Connect with Customers across Your Digital Platforms Download free white paper →
Protect your customers while communication is more vital than ever.Your customers look to you for guidance during this time of global crisis. Eliminate foot traffic and call volume by offering multiple digital touch points, allowing you to serve your constituents more efficiently and effectively. Why Governments and Utilities Choose INSIDE
Customers Feel ValuedIdentify customers who may require assistance and reach out to them proactively to offer assistance and guidance to find services or resources that meet their needs. 
24/7 Self ServiceUse our Virtual Assistant to speak to your customers and handle routine and frequently asked questions. If the customer’s inquiry is more complex, the conversation will be routed to an agent seamlessly, or agent-to-bot if needed. 
Ease of UseHighly visual and intuitive platform for employees. Agents can be up to speed and handle chats after just a few minutes of training on Powerfront’s cloud-based service. Reduce agent stress while using saved responses and capped limits. 
Reduced Cost to ServeService more customers faster across various channels. A single agent can often have up to 5 concurrent conversations. 
OmnichannelEnable your municipality to respond consistently to customers reaching out to you via live chat, email, SMS/text, Twitter, Facebook, and more. See all customer interactions in one place with a unified dashboard. 
Channel ShiftTransition incoming inquiries from offline to online. Increase your handling capacity while reducing your volume of phone calls. Engage with your website visitors so you can quickly resolve their problem or answer their question before they have a chance to pick up the phone. 
Out-of-the-Box ImplementationINSIDE can be deployed instantly to support work-from-home agents to aid your social distancing strategy. 
Digital TransformationDrive digital transformation from within. Bring your website to life, show your team how your customers are engaging with your website content in real-time. 
Data Security & PrivacyINSIDE partners with AWS to deliver a secure, scalable, and reliable cloud services platform. The security of our infrastructure is compliant with the data sovereignty requirements of our government and utility clients.INSIDE complies with the most stringent global privacy standards, including the General Data Protection Regulation. Smart Proactive Engagements  Find out how to stay in touch [ touchlessly ] with your communityTrusted by Government and UtilitiesINSIDE Client Example: Virtual AssistantYou might be interested in...
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