True omnichannel with multiple touchpoints.A unified approach to customer service and sales.
Bring the in-store experience to customers shopping at home
Video capabilities allow sales associates to demonstrate features and products via one-way or two-way video call.
Flag VIP customers so sales associates receive notifications when they’re on the website.
Conversation is assigned to any available advisor, either in-store or remote, based on skills and proximity to the customer.
Overcome a decline in your store foot traffic
Assist customers actively shopping to ensure customer satisfaction prior to curbside pick-up.
Proactively engage with website visitors near you with retargeting to build relationships with local customers.
A channel-agnostic approach to increase sales through digital journeys and support customers through their preferred touchpoint.
A seamless omnichannel experience
With customer conversations now mobile, engage with your customer via video call, live chat, email, sms, Facebook messenger, and more, from anywhere.
Proactively send a customer a personalized link so they can chat with you directly or schedule a virtual personal shopping appointment.
The customer decides when it’s convenient for them to reply with INSIDE Store’s asynchronous messaging capabilities
An international beautybrand saw 450% ROI
Our luxury clients are aggregately seeing 40% conversion rate from video calls.
300% increase inaverage order valuevia video
CSAT scores of customers engaged with through the INSIDE app average a 94%. The benchmark worldwide is 86%.
Retail brands saw net promoter score increase by 400%
Client Reviews
“Great visual & user friendly system.
The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly.”
I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker."
Very easy to use, a great company to partner with. Continually evolving to suit our needs and meets all of our reporting requirements. The visualisation makes our agents far more engaged with our customers.”
Kate R.Senior Team LeaderRetail, 5-10K Employees
"INSIDE Makes it easy for agents and Executives to engage.
The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents"
Steve H.Customer Advocay ManagerRetail, 10,000+ Employees
Feature packed
Connect with your customers via one-way or two-way video calls.
Teams can share call volume and accept new enquiries from a queue system.
Custom visual cues that remain with the visitor on subsequent visits to the site.
Allowing the advisor to look at products with the customer.
Advisor can request payment for items and securely enter the data into existing POS system.
Visitors can be marked as favorites. Advisors can be notified when a favorite customer is online.
INSIDE Store app. Humanize your customer service.
Ready to see how INSIDE can transform your business?
United States
