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Enterprise live chat software for ecommerce
Why do we use avatars?
Visually consume customer data and behaviour
Smart proactive live chat solution
Targeted proactive live chat solution enables targeting based on the customer's journey, location, purchase history and even basket value. This means we can utilize human agents where they will deliver the most impact. Agents can identify VIP and returning customers or struggling customers and engage with them to minimize any pain points or gently encourage them to complete their transaction.
Meet 'Botler' INSIDE Chatbot
Our built in AI-powered Chatbot automates routine and transactional conversations, allowing your human agents to focus on the moments that matter.
Chatbots assisting agents, and chatbots assisting consumers. Using our conversational workflow model and intent builder means your chatbot can be engaging with customers within hours. No technical knowledge required. Learn moreLeveraging Chatbots
In-store sales and service strategies online
INSIDE has changed how brands perceive live chat software. Drag and drop product recommendation tools, saved responses, serialized coupons and offers, co-browsing and video live chat optimize chat agents’ capabilities and improve customer experiences. Your agents have all the tools to deliver the same level of service that your in-store team deliver in person.
* Results of a trial from a leading global retailer when compared to the incumbent vendorRead the Case Study