Customer service is the number one driver of customer experience. And at the heart of every great experience lies empathy. All of your customer’s interactions with your brand need to…
How Your Business Can Survive the Pandemic
It may seem like the end times for retail. But smart retailers have already begun preparing for a retail revolution. Many businesses and consumers alike have been dragging their feet…
Why Gucci Gets It
“The program allows Powerfront’s clients to treat shoppers as if they were in a bricks‑and‑ mortar store….It has a God’s eye view of how consumers interact with many luxury brands.”…
Your E-commerce Live Chat Isn’t Doing Enough: Why You’re Missing Out on Higher Conversion Rates
Live chat is essential to humanizing e-commerce and minimizing your customers’ pain points. Chat enables you to have real conversations with your online customers at the time of need rather…
How to Make Your Online Customer Feel Like a VIP
Is it possible to ensure that your online customers feel as fabulous shopping with you online as they do in your brick and retail location? Look for a customer support…